Automation and AI that
work for your business.Engineered to last.
Figg helps businesses implement automation and AI that increase efficiency and productivity, eliminate redundant work, and connect the systems you already run—precisely scoped, thoroughly documented, and accountable from day one.
- Built on your existing stack
- Human oversight by design
- Documented end to end
operations / intake-routing
IllustrativeSources
Orchestration
Rules + human review
- 01ClassifyIntent, priority, account
- 02ValidateRequired fields, duplicates
- 03RouteOwner, queue, SLA policy
- 04SyncSystems of record updated
Systems
- 09:41:02request.receivedweb · priority: high
- 09:41:03record.matchedexisting account
- 09:41:03route.assignedoperations queue
Engineered around the systems you already run
- CRM platforms
- ERP & finance
- Service desks
- Telephony & contact center
- Scheduling
- Document management
- Data warehouses
- Identity & access
- Messaging
- Case management
- Payments
- Spreadsheets & forms
Our perspective
Most operational drag isn’t a technology problem. It’s the gap between systems, teams, and the work that falls through. Figg closes that gap with automation and AI implementation engineered to the standards your organization already holds itself to.
Services
Everything between your people and your platforms.
Focused disciplines, delivered by one accountable team—from first workflow to full modernization.
- 01
Workflow Automation
Replace manual handoffs with dependable, observable automation.
- 02
AI Implementation
Put AI to work on intake, documents, and routine decisions—inside clear boundaries, with a person always in reach.
- 03
Systems Integration
Connect the platforms you run so data moves once, accurately.
- 04
Websites & Client Experiences
Fast, accessible, editable digital experiences your team controls.
- 05
Digital Modernization
Modernize high-friction processes without a disruptive rip-and-replace.
- 06
Implementation, Training & Support
Launch with confidence and leave your team fully in control.
Capabilities
One partner across the full operational stack.
See how each discipline shows up in day-to-day operations.
Workflows that run themselves—and tell you when they can’t.
We turn recurring, rules-based work into monitored automation with explicit triggers, approvals, and exception paths.
- Event-driven triggers and approvals
- Exception queues with clear ownership
- Run history for every execution
Active workflows
Illustrative| Workflow | Trigger | Status |
|---|---|---|
| Invoice approval → ERP | Approval granted | Active |
| New client onboarding | Contract signed | Active |
| Renewal reminders | Scheduled · daily | Active |
| Document intake review | File received | Needs review |
Engagement model
Rigor at every stage. No surprises at any.
A disciplined engagement model that makes scope, decisions, and progress visible at every step.
- 1
Discover
We map the workflow with the people who run it and define success in operational terms.
- 2
Design
Architecture, integrations, controls, and human checkpoints are specified and agreed before build.
- 3
Deliver
We implement in increments, with testing, monitoring, and documentation at every stage.
- 4
Evolve
We review performance against agreed outcomes and plan the next highest-impact improvement.
Delivery standards
Built to the standard your stakeholders expect.
The practices we bring to every engagement, regardless of size.
Least-privilege access
We request only the access each integration requires, and document the purpose of every credential—so your security review is straightforward.
integration.scopes
Illustrative- crm.contactsread
- crm.activitieswrite
- erp.invoicesread
- erp.paymentswrite
- hr.recordsread
Human in the loop
Automation escalates to people whenever policy, confidence, or context calls for judgment.
Observable by default
Every workflow ships with logging, alerting, and a run history your team can inspect.
Documented end to end
Runbooks, data flows, and architecture notes are part of every delivery—not an afterthought.
Your stack, extended
We build on the platforms you already license and your teams already know.
Who we help
For organizations where operations matter.
From lean teams to complex institutions, we adapt the engagement to your structure, governance, and pace.
Growing businesses
Operational infrastructure that scales ahead of demand—not behind it.
Learn moreEstablished organizations
Systems that keep pace as volume, teams, and complexity increase.
Learn moreEnterprise
Integration and automation that respect your architecture, governance, and stakeholders.
Learn morePublic sector
Clear scope, thorough documentation, and delivery aligned to program requirements.
Learn more
Public sector
Modern public services, delivered with rigor.
We help agencies and public programs modernize intake, routing, and data movement—with the clear scope, documentation, and accountability public work demands.
- 01
Reviewable automation
Automation designed with logging, approval steps, and human decision points.
- 02
Phased delivery
Incremental scopes that align with funding cycles and reporting periods.
- 03
Handoff-ready documentation
Technical documentation suitable for internal IT teams or future vendors.
About Figg
Engineering for the people who do the work.
Figg is a Los Angeles–based technology practice specializing in automation and AI implementation—for organizations that measure technology by what it delivers.
Outcomes over output
We measure success by how work moves after launch—not by the number of features shipped.
Built to be owned
Documentation, observability, and training are part of every delivery, so your team stays in control.
Candor as a discipline
Scope, tradeoffs, and risks are communicated plainly and early, so decisions are made with full context.
Integrate before replacing
We extend the platforms you already trust whenever that is the responsible choice.
What does Figg deliver?
Automation and AI implementation that increase efficiency and eliminate redundant work—along with systems integration, digital experiences, and modernization, plus the documentation and training your team needs to operate the result.
Will you replace our existing software?
Rarely. We extend and connect the platforms you already use, and recommend replacement only when it is clearly the responsible choice and explicitly in scope.
How do you use AI?
Practically. We implement AI where it reliably reduces manual work, using established providers inside defined boundaries, with review processes and a clear handoff to people.
How do engagements begin?
With a focused discovery conversation. If there is a fit, we propose a scoped first phase with defined deliverables before any larger commitment.
How is pricing determined?
Every engagement is scoped individually. After discovery, you receive a written proposal with deliverables, timeline, and fees.
Can you work within our security review?
Yes. We document integrations, required access, and data flows so your security and procurement teams can review them before work begins.
Let’s design the system your operation deserves.
Tell us where work is slowing down. We’ll respond with a clear view of what’s possible, what it involves, and where to begin.